Thanks to advancing technology and improving Internet speeds, the idea of providing customer support over video is gaining traction. If you are prepared to show your face on camera, this could be a great way to get in on the ground floor. 

This is a relatively new niche in the world of customer service, but that doesn’t mean you should ignore it. Nowadays, people are used to using video platforms to find information. YouTube alone has around two billion users, with 85% of Americans watching videos every week. 

The use of video on Facebook and Instagram has exploded, too. TikTok is a relatively new video platform that has taken off like a rocket, gaining hundreds of millions of users in its first few years. It’s safe to say that people love communicating using video. 

More importantly, live video is growing at an astonishing pace, too. Streaming media says that live video streaming is growing at a rate of 93% per year. This tells us that people love the immediacy of live video as a communications method. 

Video chat for customer service is shaping up to be the next big wave. Not so long ago, only call-center-based operations could realistically offer any kind of video support. But now that most of the world has fast Internet, home-based chat agents can provide video chat services, too.

According to a recent survey, more than 20% of the largest global businesses will introduce video-based chat soon for customer-facing interactions. And this number will double within the next three years. Businesses are always looking for new and innovative ways to enhance customer experience, and video chat is one such solution.  

To take advantage of this revolution, you will need a reliable Internet connection and a laptop computer that can comfortably handle video conversations. You will also need a good-quality headset so that customers can hear what you are saying clearly. 

Fortunately, you probably have all that already. And even if you don’t, it doesn’t cost much to pick up such equipment nowadays. So you can easily set yourself up for success in the video chat world. 

One more thing...you will need a suitable environment to work in. As customers will be able to see your background, you need this to look professional. But if that’s a real challenge, you can always use the virtual backgrounds that most video chat software offers. 

So there’s nothing to stop you from getting started. Let’s find out what it’s all about...