Video chat work is such a new concept that even big companies are still trying to figure this out. But here are some simple tips and tricks that will help you succeed.

One simple mistake many people make is to just place their computer on a desk or table. Unfortunately, on a video call, this means the person on the other end of the call is looking up your nose...and that’s never a good look.

Use a laptop stand or a pile of books to bring your computer up to eye level. That way, you will come across as being much more professional.

Remember that as a video chat agent, you will be representing your company in every conversation. So you must look the part. Forget working in your pajamas. You need to step up and present the best version of you.

You don’t need to spend a fortune on clothes, but you need to look the part. So clear any clutter from your background, get some light on your face...and don’t forget to smile!

Of course, you should always pay attention in any live chat job. There’s no excuse for being distracted by checking your phone for messages or trying to watch a YouTube video in another window.

However, this is doubly true when you are doing video chat. If you are constantly looking away from the screen, the customer is sure to notice. You might think you are being discrete, but you will get caught out. So put distractions to one side and focus on your work!

Hopefully, it goes without saying that you shouldn’t be eating during the calls. But this is not the time for enjoying your favorite beverage, either. Keep tea, coffee, and other drinks for your break time. While doing video chats, you should partake of nothing more than a drink of water.

We’ve all done it...you start to speak on a video call, only to discover that no one can hear you. Silly mistake, but you forgot to unmute yourself!

Do your best to avoid this error when doing video chats with customers. If necessary, put a Post-It note on the screen to remind you to switch your microphone on.

Another common mistake people make is looking at the video image of the person they are speaking to. That’s only natural because in real life, that’s how it works.

But on a video call, you need to look directly into the camera. Only then will you appear to be looking directly at the caller. If you look at the video image, you will seem to be looking off to the side. This gives the impression that you’re not paying attention.

A simple way to improve the quality of your video chats is to get a dedicated webcam to use with your computer. While laptop webcams are improving, a quality dedicated webcam will take the quality up another notch.

People really will notice the difference, either consciously or subconsciously. They will feel more comfortable chatting to you, and you are likely to get better ratings.

Video chat jobs are a fast-growing niche in the jobs market, so you need to pay attention to this hot new option. Hone your skills as we have discussed here, and you will be well on your way to video chat success!