That’s our lesson for today, but you haven’t finished just yet. You have two Action Steps to complete:

The best way to learn how live chat really works is to try it out for yourself. As you browse the web, you will often find websites that invite you to talk to a live chat agent. 

Take a few minutes to engage in a quick conversation, and reflect on how good the service is (or not!). Was the agent helpful and well informed? Did you feel that your questions were fully answered?

To get you started, here are some websites that use live chat. Try them out and see what experience you get. 

1. Wine.com

2. PetPlan

3. Template Monster

4. SalesForce

5. ZenDesk

Could you do better? If so, how? Make some notes of how you think a good chat agent should respond. All of this will help you get your first job!

This step is easy, and it’s fun! A short time from now, you will get your first live chat job paycheck. That’s a big moment in your life, so you should celebrate.

Take a moment to think about how you will enjoy your rewards. You could:

Or perhaps do something completely different. Your money, your choice. Decide how you will spend the cash and put the date in your calendar. It’s a day to look forward to!