As explained in your 3-day welcome training, we divide our live chat jobs into three categories:

The good news is that you can rise through the three categories quickly and so increase your income. Because the industry is growing rapidly, there are not enough skilled people to fill the top jobs. So within months of starting as a newbie live chat agent, you may get promoted to a senior role where you earn top dollar. 

Let’s quickly summarize the kinds of live agent jobs you may be asked to do. 

When you get your first live chat job, you will have no experience or skills—so your pay will naturally be at the lower end of the scale. Yet you can still earn more than you would in most regular day jobs and have a much more enjoyable working environment.

You can make at least $20 an hour right out the gate, working as a Customer Service Assistant. You will be on the front line in this role, talking to customers (and potential customers) every day. Here are some of the tasks you will usually perform:

Once you have a little experience in a beginner role, you will be ready to move up to the intermediate level. These jobs are no more demanding, but they require a different skill set. This means you can make extra money without too much effort. 

Intermediate jobs typically start at around $30 an hour, which works out at about $1200 per week. So it’s easy to see how the money starts to add up fast. 

One of the most important jobs at the Intermediate level is that of Subject Matter Expert. In this role, you will acquire detailed knowledge of the company’s products and services and be on hand to provide specialist help. The tasks you will do as a Subject Matter Expert include:

Once you’ve got some intermediate-level experience under your belt, it’s time to move up to advanced jobs. The most important role in this category is the job of Team Leader. In this position, you will be leading a group of live chat agents—ensuring that the live chat support process runs smoothly. 

Pay in this role typically starts at around $40 an hour, or $1600 per week. That works out at a whopping $83,200 a year. That’s an excellent income by any standard—and phenomenal for a role you can do from home in your pajamas.  

You may be working with agents all over the world, and your key responsibilities will include:

You can find more detail on all of these beginner, intermediate and advanced roles in the 3-day welcome training. So if you haven’t completed that yet, be sure to check it out now!