Chat Team Leader Training – ssmem

3-Day Welcome Course

Advanced Courses

2(1)

THE

Chat Team Leader

TRAINING

This section deals with the opportunity to become a team leader and make more money, including:

The Team Leader Opportunity

Taking the next step up

What a Chat Team Leader does

How much you can earn

The Team Leader Role in Action

Managing agents (time rules, agent ranking, surveys)

Managing resources (canned messages, the knowledge base)

Setting KPIs (First Contact Resolution/Average Resolution Time

Recruiting and training new agents

Helping live chat agents succeed

Working for a Live Chat Agency

Working with Service Level Agreements

Managing expectations

Helping clients make money

Product Support

Terms And Conditions

Earnings Disclaimer

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